Our Whale Watching, Bear Watching and Hot Springs Cove tours have a 48 hour cancellation policy. If any cancellations are received, including a reduction in the passenger numbers, within 48 hours of the tour departure then the full amount of the reservation will be charged to the credit card used to secure the booking.

Our partners Paddle West kayaking, Clayoquot Connections water taxi services and T'ashii Paddle School tours have a 24 hour cancellation policy. If any of these tours are cancelled within 24 hours of the tour departure then the full amount of the reservation will be charged to the credit card used to secure the booking.

These policies are in place as we do not over-sell our tours.

If you have any questions regarding these policies please feel free to contact us.